General Information
 
 
RUSH SERVICE

We offer this service for most of our products, on request. Please contact customer services for more details and information regarding the rates. The factory is not liable for any late deliveries in cases where we have sent the shipment to the carrier on time.

 
SAMPLES

Yes, we offer free samples so that you can make an informed decision. We do not charge for the samples themselves, although you will need to pay between $12.95 and $19.85 for the shipping expenses. This charge will be refunded at the time that you place the actual order. So, effectively, we offer you FREE SAMPLES!

 
PRICING

Our prices are subject to change without prior notice to customers.

 
OVER-RUNS/UNDER-RUNS

Deligance LLC reserves the right to +/- 5%. You will be billed accordingly.

 
RIGHTS TO PROMOTION

Deligance LLC reserves the right to use any of our products for our own marketing campaigns, advertising and displays, unless notified otherwise by the customer, in writing, at the time they place their order.

 
TRADEMARKS

All copy and other material provided by the customer, for use by the factory to produce the ordered items, including artwork, will be accepted by the factory as submitted, in complete compliance with all applicable laws pertaining to trademarks, copyright, service marks, right to privacy, patents and similar use thereof by the factory for the ordered items will not be in violation of laws. Deligance LLC hereby disclaims any and all liability for compliance with any such laws while using the customer's copy, logo and other material. The customer, by agreeing to use our services, agrees to hold Deligance LLC not liable for any damage, cost or expenses, if they arise under such laws, as a consequence of the factory using the said copy or other materials or operations undertaken as a result of this agreement. Trademarks and logos in this catalog are only for illustrative purposes and do not imply any endorsement.

 
CANCELLATIONS/CHANGES

All changes and/or cancellations need to be requested for in writing. Packaged or custom orders cannot be cancelled once 48 hours lapse after the order has been placed. Non-packaged or standard orders cannot be cancelled if the order has already been shipped. Deligance LLC cannot not be held responsible for any errors related to verbal modifications or cancellations.

 
COMPLAINTS

Any complaint needs to be made in writing within 5 days of receiving the order. No returns are acceptable without the written authorization of Deligance LLC, without exceptions. Deligance LLC cannot be held responsible for any typographical errors once the artwork has been approved by the customer.

 
CHARGEBACKS

Unjustified credit card chargebacks will be evoke an administrative fee of $50. The charged back amount will be billed directly to the client. Orders that remain delinquent for more than 30 days will be forwarded to the collection agencies and the debt will be reported to the Credit Bureau.

 
DELIVERY POLICIES
We make deliveries within the United States and to Canada and Puerto Rico. We do not ship to PO boxes.
For residential deliveries, if the recipient is unavailable at the time of delivery, the order will be left by the delivery person in a safe place, which the recipient can then retrieve when they return. Alternatively, the delivery will be attempted again the following day, depending on the discretion of the delivery person.
For business deliveries, if the office does not accept deliveries or is closed, the delivery will be attempted again on the next business day.
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